Changes to Aged and Disability Services

9 September 2021 Update

At the 8 September 2021 Council Meeting, Council reluctantly decided to cease the delivery of support services for people under the age of 65 and Aboriginal people under 50, as well as the Carer’s Support Programs as of 1 July 2022. This includes:

  • Carer’s Support Programs (the Support for Carers, and Support for Carers of People with Dementia programs)
  • Delivered meals
  • Home maintenance
  • Volunteer social support
  • Assessment services

These services will be delivered by other service providers from 1 July 2022.

Why is this happening?

Council decided based on information available at the time (March 2020) to continue delivering these support services. More recently (July 2021) Council received advice from the Victorian Government Department of Families, Fairness and Housing that Council’s intended approach does not match the Department’s policy position and approach of consolidating the number of service providers to strengthen the community services system to better meet the needs of clients.

Sector restructuring being implemented by the Federal and State Governments is changing Council's role in the community services sector. Despite having to respond by ceasing direct delivery of services, Council remains committed to ensuring this cohort of people receive the services required to support their wellbeing and that they remain connected to the wider Baw Baw Shire community.

Do I need to do anything?

Council will contact you as any changes impact your service/s and support you to understand the choices available and to transition your service to a new provider when required.

There is no immediate change to the service you currently receive. You will continue to receive your service through Council until 30 June 2022, after which a new organisation will take over.

What happens to the service I currently receive?

Council will continue to provide the service until 1 July 2022, and is currently in the process of gathering information from potential providers and prioritising their suitability to service Councils’ current clients.

This information and priority listing will be submitted to the State Government for consideration in their appointment of new providers.

Council will contact existing clients closer to the transition date of 1 July 2022, once we understand who the State Government are looking to appoint as the new service providers. We will help clients through this process to make sure they continue to receive the support they need post 1 July 2022.

Contact us

We’re here to help, and know that this is a big change. For more information please contact Council’s Aged and Disability Services team on 5624 2411 or by email at


11 March 2020 Update

The Australian Government is changing the way that aged and disability services are planned and delivered, impacting Councils’ ability to provide aged and disability services. Some changes to Aged and Disability services are expected as Council responds to ongoing reforms in the aged and disability services sector.

On 11 March 2020, Council resolved at a Council meeting to cease providing direct care services effective from 30 June 2022.

The services that will cease from 30 June 2022 include:

  • Domestic assistance (includes unescorted shopping support)
  • Personal Care (includes escorted shopping support)
  • Respite Care.

These services will be delivered by other service providers from 1 July 2022.

Council also resolved that all other Aged and Disability Services will be subject to further review work to identify options to optimise the sustainability of the service including:

  • Property maintenance and home modifications
  • Social Support Groups
  • Carer Support
  • Delivered Meals (Meals on Wheels)
  • Community Transport
  • Volunteer Programs 
  • Senior Citizen Clubs support.

Council understands this is a big change. We will work closely with staff, clients and volunteers to ensure everyone is informed about the decision and the changes along the way.

This decision has been made now, as Council recognises how valued these services are and wanted to provide some clarity in the midst of uncertainty and change to enable our clients to make informed decisions regarding their services and staff and volunteers their future.

Council will contact all clients to provide information that is specific to their circumstances as further information becomes available.

Council is committed to receiving six monthly reports at Council Meetings to provide any updates on:

  • Outcomes of the Royal Commission into Aged Care Quality and Safety
  • Any Commonwealth Government announcements regarding sector reform
  • The progress of the transition and exit from direct care services and the ongoing review of all other Aged and Disability Services.