Customer Service Charter


The Council's Customer Service Charter outlines the Council's service standards and complaints management protocol.

If customers feel Council has not met its standards, they are encouraged to contact the Customer Service Coordinator on 5624 2411.

All complaints can be lodged in writing to the Chief Executive Officer, Baw Baw Shire Council, PO Box 304, Warragul, 3820. The complaint will be referred to a senior officer of Council, who will review and investigate the circumstances of your complaint and keep you informed of progress and outcomes.

To submit an online enquiry or complaint, go to Enquiries and Complaints.