Privacy Statement

Baw Baw Shire Council recognises that your privacy is very important to you and we are committed to safeguarding it.

This website may contain links to other sites, and Council does not assume responsibility for the contents or actions of any linked sites.

We reserve the right to disclose demographic and summarised information about visitors to the site provided that this information does not in any way disclose the identity of any individual visitor.

We only use your personal information to help us to improve our services to you, to provide you with information you have requested and to inform you about additional services that may be of interest to you. We may also use your personal information to provide you with notices, newsletters and updates. No cookies are employed on the website except those relevant to search engines.

Baw Baw Shire Council is not liable for events or consequences arising from unauthorised access to your personal information. We ask you to keep your contact details and passwords confidential.


Baw Baw Shire Council will endeavour to take all reasonable steps to keep any information we hold about you secure. Baw Baw Shire Council employees are also obliged to respect the confidentiality of any personal information held.

External organisations to which personal information may be disclosed include Baw Baw Shire Councils contracted Service Providers who perform various services for and on behalf of Baw Baw Shire Council.

We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).

For enquiries regarding Baw Baw Shire Council collecting and using your personal information contact Council’s Privacy Officer on 03 5624 2411.

Live Chat Service

Baw Baw Shire Council offers a Live Chat service via our website. You can chat to a Customer Service Officer in real time to assist with any queries you may have. The Live Chat service provider collects your IP address and uses Cookies as part of its chat services. Please see https:/ or contact the Council’s Privacy Officer for further information on how Live Chat handles your information.