Residents experiencing financial hardship, or who anticipate they may have difficulty paying their rates, charges and the levy, are encouraged to contact Council to discuss their options.
You can Request a Rates Payment Plan or Apply for Financial Hardship online or by calling Customer Support on 03 5624 2411.
Provisions regarding payment plans, deferrals, waivers and concessions have not changed with the new legislation and Council cannot enter into a Plan or Agreement where ratepayers wish to remove the ESVF component of the total rates bill.
We also remind ratepayers that a new Volunteer Rebate for eligible CFA and VicSES volunteers has been introduced as well as a partial rebate for eligible farmers who are drought affected.
The Victorian Government is administering the exemption for volunteers. Council cannot accept any applications for volunteer exemption.
The following volunteers will be eligible to apply for a rebate:
• Active emergency service volunteers (CFA and VICSES)
• CFA and VicSES Life members
• CFA and VicSES members who have served for 12 months
• CFA and VicSES members who have passed probation
• CFA and VicSES members who have not been suspended on disciplinary grounds or taken a leave of absence for the entire duration of the preceding 12 months.
For eligible pensioners and Department of Veteran Affairs card holders, a rebate will still be applied to the ESVF for $50.
Pensioners already receiving the rebate do not need to reapply.