Aged Care Authorities and Rights

Aged Care Quality and Safety Commission

The ACQSC are the end-to-end regulator of aged care services. The purpose of the Commission is to protect and improve the safety, health, wellbeing and quality of life of people receiving Australian funded aged care. 

Lodge a complaint about Aged Care services 

If you have a concern or complaint that you have not been able to resolve by talking with your service provider, the Aged Care Quality and Safety Commission can support you, with information and options, to resolve your concern with the service provider. 

The ACQSC can be contacted on 1800 951 822 or by visiting their website.

Charter of Aged Care Rights

The Charter of Aged Care Rights is a requirement of the Aged Care Act 1997. It describes your legislated rights as a consumer of a Government-subsidised aged care service. These rights apply to all consumers, regardless of the type of care and services they receive.

The Charter makes it easy for you, as well as your family, carer or representative, to understand what should be expected from the care and services you receive from your aged care provider. Click here to learn more.

Click here to view the Aged Care Rights

  1. Safe and high-quality care and services.  

  2. Be treated with dignity and respect.  

  3. Have my identity, culture and diversity valued and supported.  

  4. Live without abuse and neglect.  

  5. Be informed about my care and services in a way I understand.  

  6. Access all information about myself, including information about my rights, care and services.  

  7. Have control over and make choices about my care, and personal and social life, including where the choices involve personal risk.  

  8. Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions.  

  9. My independence.  

  10. Be listened to and understood.  

  11. Have a person of my choice, including an aged care advocate, support me or speak on my behalf.  

  12. Complain free from reprisal, and to have my complaints dealt with fairly and promptly.  

  13. Personal privacy and to have my personal information protected. 

  14. Exercise my rights without it adversely affecting the way I am treated.