Contact Us

 

Enquiries

Online

Phone or Fax

  • Call the Community Information and Service team on 5624 2411 or 1300 BAW BAW (1300 229 229)
  • If calling from outside the local calling area please contact us on 1300 859 446
  • Send us a fax at 5622 3654

In Person

By Post

  • Send us your enquiry by post to Baw Baw Shire Council, PO Box 304, Warragul, Victoria, 3820

After Hours Service

Calls after hours will be transferred to the Council’s after hours paging service, where you can leave a message with the operator for your matter to be attended to the next working day.

However for enquiries regarding animals/livestock, please contact a Community Compliance Officer during or after hours on 5624 2411. For more information about Council's animal and livestock after hours services, go to Contact a Community Compliance Officer.

In case of a police, fire or medical emergency, always dial 000.

Customer Service Centre Locations

Visit us at one of our Customer Service Centres.

Enquiries and Complaints

If you have a question, complaint, problem or would like to forward praise, submit it online with our General Enquiry Form.

Report a Road

Online form for people wishing to report an issue with a road.

Request Parks, Gardens or Urban Maintenance

Complete the online Parks, Gardens and Urban Maintenance Feedback Form.

Media Enquiries

Submit a media enquiry to Council.

Customer Service Charter

The Council's Customer Service Charter outlines the Council's service standards and complaints management protocol.

Freedom of Information

Providing members of the community with access to documents held by Council.

Protected Disclosures

The Protected Disclosure Act 2012 has replaced the former Whistleblowers Protection Act 2001. This has created a new legislative framework for receiving protected disclosures.

Snap Send Solve

Find something that needs fixing? Snap a photo and report it directly to Baw Baw Shire Council using the Snap Send Solve app for your smartphone.

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