Customer Service Centre Locations

Drouin Civic Centre

33 Young Street, Drouin (access via Brynwood Avenue).

Currently open Monday to Friday 8.30 am to 5.00pm (excluding public holidays). 

Please note that our Warragul Customer Service Centre is not currently open due to Covid-19 Restrictions, please visit our Customer Service counter at Drouin Civic Place. 


The following Council services continue to be available at the Post Offices across Baw Baw:

  • Animal registration renewals
  • Debtor accounts
  • Rates payments.

Please note that you will need to take the relevant notice/invoice with you to the post office when making payment. In addition to this, you can make some payments online.

After Hours

Calls after hours will be transferred to the Council’s after hours paging service, where you can leave a message with the operator for your matter to be attended to the next working day.

In case of a police, fire or medical emergency, always dial 000.