Customer Service Centre Locations

Christmas operating hours: Please note that Council’s customer service centres and offices in Drouin and Warragul will close from 1:00pm Thursday 24 December.

The Drouin customer service centre will be open from 8:30am - 5:00pm on 29 and 30 December and from 8:30am - 1:00pm 31 December. Both centres will resume normal operating hours from 8:30am Monday 4 January. 

During the Christmas period, our after-hours service will operate to take messages and deal with major incidents. If you have an urgent matter that needs attending to during this time, please call 1300 229 229.


Drouin Civic Centre

33 Young Street, Drouin (access via Brynwood Avenue).

West Gippsland Arts Centre, Warragul

Booking Office, Corner of Smith & Albert Streets.

Open Monday to Friday 9.00 am to 1.00 pm.

Trafalgar Services

Please note that from 1 July 2015 the Trafalgar Customer Service Centre at the Baw Baw Technology Centre is closed. However, the following Council services continue to be available at the Trafalgar Post Office, 103B Princes Highway, Trafalgar:

  • Animal registration renewals
  • Debtor accounts
  • Rates payments.

In addition to this, you can make some payments online and search for information online using the A-Z Search Index.

After Hours

Calls after hours will be transferred to the Council’s after hours paging service, where you can leave a message with the operator for your matter to be attended to the next working day.

In case of a police, fire or medical emergency, always dial 000.