If you’ve received an infringement, you can pay it quickly and easily here. If you don’t want to pay online, you can pay by phone, mail or in person at one of our Customer Service Centres.
Please allow two to three business days from the issue date of your infringement before making an online payment.
The following infringement payments cannot be made online:
- Infringement Notices past the due date cannot be paid online as additional charges may have been incurred.
- Infringements being paid via a payment plan, cannot be paid online.
Contact Council on 1300 229 229 (1300 BAW BAW) to arrange payment in these circumstances.
Please Note: If a Notice of Final Demand has been received from Fines Victoria you will need to contact them to discuss. Council cannot assist in these circumstances.
Here's a step-by-step process for paying your infringement online
Step 1: Entering your infringement number
Enter your Infringement or Ticket Number. Your Infringement or Ticket Number is located on the Infringement Notice you received from Baw Baw Shire Council.
Click ‘Next’ at the bottom right of the screen.
Step 2: Infringement payment details
The following details of your infringement will display:
- Infringement Details
- Infringement Number
- Offence Details
- Offence Code
- Infringement Amount
- Amount to Pay
Check the details displayed match the details on the Infringement Notice to ensure you are paying for the correct notice.
If the details are not correct, check the Infringement or Ticket Number you entered is correct; otherwise contact Council on 1300 224 224 (1300 BAW BAW).
If the details are correct and you wish to proceed with the payment, click ‘Next’ at the bottom right of the screen.
Step 3: Checking the shopping cart
Your infringement payment transaction will be added as an item to your shopping cart.
If you need to make another online payment before finalising your payment and adding the credit card details, choose another payment option from the ‘Online Payments’ menu on the left-hand side of the screen.
If you wish to proceed with the payments detailed in your shopping cart, click ‘Proceed’ at the bottom right of the screen.
Step 4: Payment summary
The Payment Summary screen displays full details of your online payment transaction for you to review prior to entering your credit card details for payment.
To proceed with the credit card transaction, click ‘Complete’ at the bottom right of the screen.
Step 5: Update your credit card details
You will be directed to Baw Baw Shire Council secure payment gateway to make a payment.
Enter your credit card details:
- Enter your Credit Card Number – only Visa or MasterCard are accepted.
- Select your Credit Card Expiry Month and Year.
- Enter your Credit Card’s CCV number; the CCV number is the three-digit number printed on the back of your credit/debit card next to the signature panel strip.
Click ‘Continue’ to confirm your credit card details and move to the next screen.
Click ‘Make Payment’ to finalise your online payment.
Step 6: Payment confirmation
The payment confirmation screen displays full details of your payment, including your Payment Reference Number. This is the number you will need to quote if you need to contact Council regarding your payment.
To print a copy of the payment confirmation details, click ‘Print’ at the bottom right of the screen.
To email a copy of the payment confirmation details, add your email address and click ‘Send as Email’ at the bottom right of the screen.