Customer Service will be closed from midday on Wednesday, 24 December 2025 and will reopen at 8.30am on Monday, 5 January 2026.We wish you a Merry Christmas and Happy New Year.
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Phone details for emergency and other important services for children and families.
Ambulance, Fire, Police
000
Baw Baw Shire Council
5624 2411
Breastfeeding Helpline
(24 hours / 7 days a week)
1800 686 268
Child Protection
1300 655 795
13 12 78 – After Hours
Kids Help Line
Free – 24 hours / 7 days a week
Phone counselling service for Australian children and young people aged between 5 and 25 years
1800 551 800
Latrobe Community Health Service
1800 242 696
Lifeline
Access to crisis support, suicide prevention and mental health support services.
13 11 14
Maternal and Child Health Help Line
24 hours / 7 days a week
13 22 29
Men’s Referral Service
Monday – Friday 9am – 9pm
Helpline to support men and women experiencing family violence
1300 766 491
Neerim District Soldiers Memorial Hospital
5628 1226
Nurse on Call
1300 60 60 24
Parent Line
8am – midnight / 7 days a week
Statewide telephone counselling service to parents and carers of children aged from birth to eighteen years
13 22 89
Post Natal Depression (PANDA)
Monday to Friday 9am – 7.30pm
Callers do not need to have a diagnosis of antenatal or postnatal depression to make contact with PANDA
1300 726 306
Sexual Assault Crisis Line
Free – Monday to Friday 5pm – 9am / Available throughout weekends and public holidays
1800 806 292
State Emergency Service (SES)
13 25 00
The Victorian Poisons Information Centre
13 11 26
West Gippsland Healthcare Group Community Services
5624 3500
West Gippsland Hospital
5623 0611
Women’s Domestic Violence Crisis Service
1800 015 188