Important information about the coronavirus (COVID-19) outbreak

Due to the COVID-19 outbreak all Council Customer Service Centres, Council-run facilities, playgrounds and skate parks are closed until further notice.

Click here for important COVID-19 information, including events cancellations, community impacts and other advice.

Close this announcement
Skip to main content
Council Name
Home - Baw Baw Shire Council - Logo
  • Home
  • About Council
    • Advocacy Priorities 2019 - A Better Future for Baw Baw
      • Mayor's Message
      • A Thriving Community
      • Roads
      • Drouin Community Hub
      • WGAC Completion
      • Internet Connection
      • Increased Law Enforcement & Drouin Police Station
      • Sporting Precincts
      • Indoor Stadium
      • Tracks and Trails
      • Female Friendly Facilities
      • Early Learning Centres
      • Primary and Secondary Schools
      • Higher Education
      • Corporate/ Government Office Relocation
      • Growing Jobs in the Latrobe Valley
      • Longwarry Rezoning
      • Regional Rail
      • Bus Connectivity
      • West Gippsland Hospital
    • Major Projects
      • Road Reseal Program 2019
      • Warragul CBD Streetscape Project - Community Information
      • Warragul Early Learning Centre Project
      • West Gippsland Arts Centre Redevelopment
      • Yarragon Skate Park Project
      • Asset Management
      • Capital Works Program
      • Placemaking Program
    • Council Meetings
      • Agendas and Minutes
      • Meeting Dates
      • How Council Meetings Work
      • Live Streaming Council Meetings
      • Open Community Briefings
      • Meetings held prior to March 2020
    • Latest News
    • Public Notices
    • Our Councillors
      • Mayor and Councillors
      • Council Elections
      • Councillor Allowances and Expenses
    • Our Organisation
      • Advisory Committees
      • Careers and Work Experience
      • Information Available for Inspection
      • Organisation Structure
      • Tenders and Purchasing
      • Vision, Values, Mission
      • Gender Equality Initiatives
    • Our Shire
      • Community Profile
      • Population
      • Growth Dashboard
    • Publications and Policies
      • A-Z Policies and Documents
      • Our Performance
    • Privacy Statement
    • Reconciliation
    • Statement of Commitment to Child Safety
  • Customer Service
    • Contact Us
      • Customer Service Centre Locations
      • Enquiries and Complaints
      • Report a Road
      • Request Parks, Gardens or Urban Maintenance
      • Media Enquiries
      • Customer Service Charter
      • Freedom of Information
      • Protected Disclosures
      • Snap Send Solve
    • Frequently Asked Questions
      • Aged and Disability Services
      • Animals FAQs
      • Building FAQs
      • Fire Management FAQs
      • Statutory Planning FAQs
      • Rates and Valuations FAQs
      • Road Maintenance FAQs
      • Rubbish Services FAQs
    • Make a Payment
    • Update Your Details
  • Resident Information
    • Animals
      • Lost Animals
      • Animals for Adoption
      • Dogs - Registration and Responsibilities
      • Cats - Registration and Responsibilities
      • Dog Parks
      • Other pets and livestock
      • Animal Infringements
      • Dangerous, Menacing and Restricted Breed Dogs
      • The Municipal Animal Pound has Moved
      • Bees and European Wasps
      • Wildlife and Reptiles
      • Contact a Community Compliance Officer
    • Emergency Information
      • Bushfires
      • Relief/Recovery Centres
      • Council's Role in Emergencies
      • Emergency Contacts
      • Planning for an Emergency
      • Storms and Flooding
    • Environment, Recycling and Waste
      • Bins and Rubbish Collection
      • Transfer Stations, Hard Waste and Illegal Dumping
      • Recycling
      • Specialised Waste Collections
      • Environmental Grants and Rebates
      • Environmental Initiatives
      • Septic Systems
      • What Happens to Waste and Recycling After Collection
    • Local Laws and Permits
      • Burning Off
      • Impounded Vehicles
      • Neighbourhood Disputes
      • Parking
      • Local Law Permits
      • School Crossings
      • Unsightly Premises
      • Family Violence Scheme - Fines Assistance
      • Fireworks
    • New Residents
    • Parks and Gardens
    • Paths and Trails
    • Public Health Services
      • Coronavirus Disease (COVID-19) - Community Information
      • Headlice
      • Health and Nuisance Complaints
      • Heatwaves
      • Immunisations
      • Syringe Safety
      • Smoke Free Areas
    • Roads and Drainage
      • Road Maintenance Service Review - What We Learned
      • Drainage
      • Roads
    • Rates and Valuations
      • Receive Your Rates Notices by Email
      • Farm Rate Application
      • About Your Rates
      • Concessions and Farm Rates
      • Paying Your Rates
      • Property Valuations
      • Property Enquiry Application Form
  • Plan and Build
    • Dial Before You Dig
    • Building
      • Building Permits
      • Bushfire Regulations
      • Crossovers, Road Reserves and Asset Protection
      • Report and Consent
      • Swimming Pool and Spa Barrier Legislation
      • Requests For Information
      • Asbestos
      • Half Cost Fencing
    • Planning permits
      • Pre-Application Planning Services
      • Application Forms and Permit Information
      • Planning Fees and Levies
      • Advertised Planning Applications
      • Track Your Application
      • Object to a Planning Application
      • Planning Checklists and Fact Sheets
    • Planning for our Future Growth
      • Drouin
      • Warragul
      • Urban Design Framework – Trafalgar, Neerim South and Longwarry
      • Shire-wide Planning Strategies
      • Development Contributions Plan
      • Precinct Structure Plans
    • Guide for New Home Builders
    • Development Resources
      • Development Contribution Plans in PSP Areas
      • Infrastructure Design Manual
      • Bushfire Management Overlay
      • Minimum Standards for Precinct Structure Plan Applications
    • Planning Scheme Amendments
      • Adopted Amendments
      • Current Amendments
  • Our Community
    • Changes to Aged and Disability Services
    • Access and Disability
      • Transition to the National Disability Insurance Scheme (NDIS)
      • Mobility Maps
      • Disability Action Plan 2018-2022
      • Good Access
    • Children and Families
      • Children's Activities
      • Family Day Care
      • Kindergartens
      • Maternal Child and Family Health
      • Parenting Support Groups
      • No Jab No Play
      • Child Safety Standards
      • Emergency and Important Services for Children and Families
      • Municipal Early Years Plan
    • Aged and Seniors
      • Victorian Seniors Festival - October 2019
      • Services in the Home
      • Mobility and Transport
      • Service User Feedback Form
    • Civic Events
      • Anzac Day 2019 - Services and Road Closures
      • Australia Day Awards
      • Australia Day Community Events
      • Citizenship Ceremonies
      • Remembrance Day
    • Community Health and Wellbeing
    • Community Newsletters
    • Community Planning
    • Connecting Communities Through Spaces
    • Council Property and Land - Applications to Lease or Licence
      • Application to Lease or Licence a Council Facility
      • Application to Lease or Licence Council Land
    • Food Relief
    • Get Involved
      • Community Gardens
      • Community Learning
      • Have Your Say
      • Volunteering
    • Grants and Sponsorship
      • Community Development Grants
      • Community Sponsorship
      • Education Sponsorship
    • Groups and Committees
      • Arts and Cultural Groups
      • Environmental Groups
      • Friends Groups
      • Landcare Groups
      • Local Directory
    • Sporting Clubs and Recreation Facilities
      • Hire a Recreation Reserve or Hall
      • Managing Sports Clubs
      • Section 86 Committees of Management
      • Recreation Strategies, Plans and News
      • Baw Baw Shire Sporting Walk of Fame
    • Youth in Baw Baw Shire
      • Baw Baw Youth Network
      • FReeZA
      • Get Help and Support
      • Youth Week 2019
      • School Holiday Activities - Summer 2019/20
  • Things To Do
    • Arts and Culture
      • Artists, Galleries and Exhibitions
      • West Gippsland Arts Centre
    • Events
      • Calendar of Events
      • Planning Your Event
    • Leisure and Recreation
      • Fishing
      • Libraries
      • Parks and Playgrounds
      • Skate and BMX
      • Swimming
      • Walking and Cycling
    • Visit Baw Baw
  • Your Business
    • Coronavirus Business Support
    • Be Kind to Business - Local Directory
    • Business Approvals Support
    • Starting or Growing Your Business
      • Do I need a permit?
      • Buying an existing business
      • Understand your permit requirements
      • Home based businesses
      • Ready to apply?
    • Do I need a permit
    • Footpath Trading and Signs
    • Submit a Business Approval Application
    • Economic Profile and Investing
      • Economic Profile
      • Investing
    • Health and Food Requirements
      • Accommodation Premises
      • Cleanliness and Food Hygiene
      • Food Business Classifications
      • Food Safety Programs
      • Food Waste and Compliance
      • Hairdressers, Beauty Therapy and Skin Penetration Premises
      • Honey Production and Sales
      • Mobile Food Vans
      • Packaged Food Labelling
      • Registration of Food Premises
      • Street Stalls, Festivals and Fetes
      • Farm Gate Sales
      • The Menu - Food Safety Newsletter
    • Business Permits and Registration
      • Animal Businesses
      • Local Law Permits
    • Workshops and Seminars
    • Family Friendly Shops Project
    • The INNovation Crowd - Baw Baw Chapter
You Are Here : Home / Customer Service/Frequently Asked Questions

Frequently Asked Questions

 

This page lists some important question and answers about Councils most popular services. 

 

Aged and Disability Services

Frequently asked questions relating to Aged and Disability Services in the Shire.

Animals FAQs

Key information relating to domestic animals.

Building FAQs

Frequently asked questions and answers available from the Baw Baw Shire and the Victorian Building Authority.

Fire Management FAQs

Frequently asked questions about Fire Prevention Notices.

Statutory Planning FAQs

Information on obtaining a planning permit.

Rates and Valuations FAQs

Information on Rates and Valuations.

Road Maintenance FAQs

Key information relating to Baw Baw Shire’s local road network and maintenance works.

Rubbish Services FAQs

Information on Baw Baw Shire's waste services, including tips and rubbish collection dates.

Back to top

Contact

Baw Baw Shire Council
PO Box 304
Warragul VIC 3820

Toll Free: 1300 BAW BAW (1300 229 229)

Tel: +61 3 5624 2411

Fax: +61 3 5622 3654
Email: bawbaw@bawbawshire.vic.gov.au

Contact us online now at Enquiries and Complaints

Customer Service Centres

33 Young Street, Drouin

Booking Office, West Gippsland Arts Centre
Corner of Smith & Albert Streets, Warragul

More Locations and Opening Hours

Connect With Us

  • Like us on Facebook
  • Follow us on Twitter
  • Council News
  • Watch our YouTube Channel
Disclaimer & Copyright | Privacy Statement | Sitemap | Employees | Protected Disclosures | Accessibility
© 2020 Baw Baw Shire Council | Powered by OpenCities