Virtual Market for Local Makers and Producers

Baw Baw Shire’s menu of top shelf food producers, artists and other crafts’ creators will soon have their wares available through an innovative ‘virtual market’ involving Baw Baw Shire Council and popular online tourism operator, One Hour Out.

One Hour Out has previously launched online markets to support regional operators and producers of food, drinks, clothing, arts, crafts and much more.

As part of the support package for local makers and producers, Baw Baw Shire will cover the cost to join and all sales related administration fees, giving our local makers and producers an opportunity to sell their products locally and to Melbourne and beyond at no cost.

Read the FAQs below to find out how you can register you business.

How can I register?

Registration is simple: Head to One Hour Out's registration page and complete the application form. This form will give the OHO Team more of an idea of what you and your products are all about. The OHO team will then be in touch to make sure your product is right for the online market. When you're completing the form, please indicate that you are from Baw Baw Shire to access the Baw Baw Virtual Market. That way we can easily get you listed and accessing the benefits of the support program.

What happens after I am accepted?

Once your application is accepted you will receive an email from the OHO team inviting you to log into your account and update a few more details. These will include your bank details (so that you can receive payment), as well as add more details regarding the original product that you listed in your original application. You will then have an opportunity to add additional products.

Please note: The OHO team requires a couple of days to review each product before it goes live on the OHO Markets.

Who do I contact if I have any questions?

Once you are registered, please contact One Hour Out with any questions regarding your listing, products, shipping or payments. If you have any general questions about the program, please contact Council's Economic Development and Tourism Team on 1300 BAW BAW.

When will the market be live on the One Hour Out website?

Before the market is launched, we are aiming to have a minimum of 15 makers, producers and/or suppliers. To help achieve our goal we encourage all makers and producers to share this opportunity to any other contacts that may be interested.

Once the virtual market is live, we will send you an email to let you know so you can start promoting your product. The virtual market will also appear on the OHO homepage and be promoted through various advertising opportunities both through Baw Baw Shire Council and One Hour Out.

What is the cost of listing my products?

There is no start-up fee and Baw Baw Shire Council will be covering the cost of commission for each product sold as part of their Business and Community Support Package (Stage 1). We are covering these costs to ensure this opportunity is as accessible as possible, providing more profit directly to you - our local makers and producers - and allowing you to build in the cost of packing and shipping into the price.

So I need to pack and ship the product myself?

Yes.

Each time a customer purchases your product from the market, One Hour Out will send you a notification with the order details, including the name and postal address of the customer.

It is expected that you will send the goods within two business days of receiving the order.

What about the cost of shipping?

OHO Markets' aim is to encourage people to purchase from artists/makers who live locally. It is expected that you will include the cost of shipping within Victoria in the listed price of the item. With Council covering the cost of commission, this means you can charge a reasonable price for your item, include postage and still maintain your profit margins. 

For interstate customers, we have provided you with the ability to add a flat-fee to send anywhere outside your own state.

Additionally, you have the option to add value by including free interstate shipping. This will encourage customers to purchase multiple items.

For food & drink producers, we have allowed a shipping fee to be added to local shipping as the margins tend to be smaller than other categories.

What about refunds?

When a customer makes a request for a refund, replacement or repair (as per ACCC guidelines) the One Hour Out team will put you directly in touch with the customer to make the appropriate arrangements.

If you agree to a refund, One Hour Out will refund the customer and an adjustment will be made to your next invoice.

What about products that are made to order?

For some items that are made to order, you have the ability to customise the time period that you need to make the item before it is sent to the customer in the post.

When will I get paid for the sale?

The OHO Team process all payments at the end of each month and transfer the funds within a couple of days. You will receive a summary of the sales as well as an invoice.

How do I manage Inventory?

You can set the number of products you have in stock each time you list a product. OHO's system will then count down this inventory for each sale. Once the system hits zero, your product will no longer be displayed on the site.

You can log in at any time and update your inventory.

How will you promote my product?

By listing your product with One Hour Out you will benefit from being seen by visitors to the One Hour Out website who are seeking unique, local, handmade products.

One Hour Out also have a highly engaged and passionate audience on Facebook (35k), Instagram (11k) and the OHO & Go Newsletter (33k subscribers).

Promotion of products on these platforms is at One Hour Out discretion.

Baw Baw Shire will also promote the the virtual market through their tourism platform Visit Baw Baw and the Be Kind to Business promotional campaign.