COVID-19 Community Support Hub

The information below is current as of 4 January 2021.

Council staff are working and are here to take your phone calls and assist you. You can contact Council in person at our Customer Service Centres, via phone on 1300 229 229, via email at, on social media or via Live Chat on this website.

For Baw Baw Shire Council updates, please bookmark this page as we will be updating it regularly with information for our community. You can also follow our updates on FacebookInstagram and Twitter. 

For the latest advice on COVID-19 in Victoria, please visit the official Coronavirus Victoria website. For translated information, please visit the DHHS Translated Resources webpage.

If you suspect you may have COVID-19, please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only. 

Local impacts and information

Current Victorian restrictions and updates

For the latest Victorian restrictions and updates, please visit the Coronavirus Victoria webpage.

What you can do to stop the spread

  • The number of people who can visit a home per day (either at once or across the day) has been reduced to 15 from 30. Babies under the age of 12 months are not included in the cap.
  • If you're leaving home, wearing a mask inside is mandatory unless you're eating or drinking.
  • Avoid hugging and kissing.
  • Practice good hand hygiene.
  • If you are sick, get tested and stay home.

Council's Corporate COVID Safe Plan

Baw Baw Shire Council's Corporate COVID Safe Plan outlines the protocols in place to mitigate the introduction of COVID-19 into Council workspaces during current restrictions set out by the Victorian Government for all staff, contractors and visitors that attend a Council workplace.

Click here to download the Baw Baw Shire Council Corporate COVID Safe Plan(PDF, 419KB) (version 1.3 - updated 10 December 2020).

COVID-19 facilities and services reopening information

Click here to download the COVID-19 Facilities and Services Reopening Information Pack.(PDF, 741KB)

In order to protect our community, there are some requirements that need to be met to ensure each facility and program can operate safely. We understand the challenges our community groups, clubs and organisations are facing, and are committed to working with you to support your planning and recommencing activities. 

The COVID-19 Facilities and Services Reopening Information Pack contains important information to assist with the resumption of services during the COVID-19 pandemic.

This information applies to all Baw Baw Shire Council owned and managed buildings and spaces whether they are operated directly by Council - which includes Community Asset Committees (formerly known as Section 86 Committees) - or by a third party (which also includes incorporated groups) under agreement.

Support for ratepayers

Baw Baw Shire Council has introduced several support measures to financially assist ratepayers in response to the coronavirus pandemic.

Initial support measures include:

Pensioner Concession Card and Veterans Affairs Gold Card holders may be eligible for further rates and levy concessions through the Victorian Government. For more information visit 

Support for businesses

Baw Baw Shire Council has launched a support package to financially assist local businesses in response to the coronavirus pandemic.

For details of the support available, as well as further advice, updates and support to help your business respond to COVID-19, please go to the Coronavirus Business Support page.

If you need help, Council’s Economic Development team is ready to help you navigate through all the information available, obtain the right assistance (from local, State and Federal Governments) and access other support resources. For assistance, call 1300 229 229 or email

Help and support for mental and physical health

People are social. Isolation can be hard. If you’re feeling overwhelmed or stressed by everything that's going on, it’s okay to feel this way - and it's okay to get help and support. Whatever your age, background, gender or disability there's support waiting for you.

For an index of support services, please visit the Get Help and Support webpage. On this page you'll find contact information for a wide range of services in Baw Baw Shire.

What services are operating with restrictions?

Services operating with restrictions:

Changes to Council meetings

Council Meetings

Council Meetings will reopen to the public commencing with the meeting to be held on Wednesday 2 December 2020

Community members wishing to attend will be required to register in advance.

Numbers are capped at 40 (not including Councillors or Staff) so booking is essential. 

Click here to register to attend a Council Meeting.

Registrations will be checked at the door prior to admission to assist Council with any contact tracing. 

Sanitisation of equipment used will occur to ensure the safety of the community, staff and Councillors.

How to make a submission

Council will accept written submissions on any agenda item. Written submissions are to be received by 5.00pm on the Tuesday before the Council Meeting. Submissions can be made via email to via the online form found on this webpage.

Community Members may also contact Council on 5624 2411 and officers will transcribe a submission. Submissions will be limited to 500 words.

Transfer Stations and Waste Collection

Transfer stations

Members of the community are able to attend transfer stations, provided they adhere to physical distancing requirements and wear a face mask as required. 

Please note that for the safety of all, EFTPOS transactions are the preferred method of payment at all Baw Baw Shire Transfer Stations.

Kerbside waste collection

Kerbside waste collection is continuing as normal.

Soft Plastics

There are no changes to the availability of REDcycle bins in Coles and Woolworths stores.

Bins may be moved occasionally for a variety of reasons, however both Coles and Woolworths remain committed to REDcycle in stores.

If you have any questions, please speak to the Store Manager.