Customer Service Centres
All Council Customer Service Centres and all Council-run facilities, halls and venues are closed until further notice.
The decision has been made to minimise face-to-face contact points and enhance social distancing measures in the interest of public health.
How to contact us
Residents are encouraged to contact Council via phone on 1300 229 229, email at firstname.lastname@example.org, on social media or via Live Chat on this website.
Please note that due to the current circumstances, we are unable to provide the following services:
- Cat trap hire
- Syringe disposal container exchange
Instead, we have arranged for sharps containers to be made available for exchange at the Chemist Discount Centre at 38 Palmerston Street, Warragul (next to Coles).
For other options to safely dispose of syringes locally, please go to the Syringe Safety page.
Aged and Disability Support Services
All social support groups, as well as shopping buses, have been suspended until further notice.
Home-based support services including meals on wheels and home maintenance will continue to be provided where possible in accordance with current health advice.
There will be a phased re-introduction of library services from 1 June 2020.
The first step will be 'click and collect' bookings for holds. More details on how to make a booking will be available soon on the West Gippsland Libraries website.
West Gippsland Libraries has a wide range of digital resources available for free to all library members. For more information, please visit the West Gippsland Libraries website and sign up to become a member today.
Maternal Child Health and Family Services
Maternal Child and Family Health Services will continue remotely, predominately via phone. Maternal and Child Health Nurses are available by appointment for essential face-to-face bookings only.
From Monday 30 March, all Maternal Child and Family Health Centres will be closed to visitors including:
- Normanby Street, Warragul
- Drouin Primary Early Learning Centre
- Willow Grove
- Neerim South Centres.
Council Recreation Reserves (including buildings) are closed for public bookings until further notice.
Clubs using recreation reserve facilities are advised to:
- Turn off any unnecessary appliances to save on electricity costs
- Ensure doors are locked and facilities are secured
- Ensure clubs remove any alcohol and valuables from buildings
- Make periodic drive-by checks on the facilities.
- Report any vandalism to facilities by first calling the police and then advising Council
West Gippsland Arts Centre
Effective immediately, all theatre performances are cancelled or postponed until further notice. Additionally, the Arts Centre building will be closed until further notice. Ticket holders will be contacted directly by the team with exchange or refund details. Please wait for the team to get in touch with you for the next steps.
The Albert & Smith restaurant will reopen on Tuesday 2 June, with normal opening hours.
Lunch: Tuesday - Saturday from 12.00pm - 2.30pm
Dinner: Thursday to Saturday from 6.00pm - 8.30pm.
Bookings are essential by calling 56242 559.
All YMCA managed facilities throughout Baw Baw Shire are currently closed, including
- Warragul Leisure Centre (reopening 9 June 2020).
- Bellbird Park Indoor Stadium
- Rawson Indoor Pool
- Thorpdale Outdoor Pool
- Neerim South Outdoor Pool
- Trafalgar Outdoor Pool
- Thorpdale Outdoor Pool
Memberships will automatically be placed on free suspension during the time these facilities are closed, so you won’t be charged for any membership or programs. Any fixed-term memberships or multi-visit passes will have expiration dates extended upon re-opening.
Baw Baw's YMCA facilities will remain contactable throughout the closure period should you have any questions.