COVID-19 Community Support Hub

The information below is current as of 24 November 2020.

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only. 

Click here for up to date information on local impacts and information.

For the latest advice on COVID-19 in Victoria, please visit the Department of Health and Human Services (DHHS) website. For translated information, please visit the DHHS Translated Resources webpage.

Council staff are still working and are here to take your phone calls and assist you. Our Customer Service Centres are closed until further notice.  However, You can contact Council via phone on 1300 229 229, via email at, on social media or via Live Chat on this website.

For Baw Baw Shire Council updates, please bookmark this page as we will be updating it regularly with information for our community. You can also follow our updates on Facebook, Instagram and Twitter.

Local impacts and information

Current restrictions

From 11:59pm on Sunday 22 November, Victoria has moved to the Last Step of the Roadmap towards COVID Normal.

At this Step, there will be no restrictions on the reasons for leaving home or distances travelled. Community sport can resume for all ages and public gathering limits have been increased. The rules around face masks have also been eased, and they are no longer mandatory when you are outdoors, provided you can practice social distancing. To see the restriction changes, see below.

What does this mean for you


  • face masks are no longer mandatory when you are outdoors, if you can stay 1.5 metres away from people you don't live with.
  • face masks are required if you cannot stay further than 1.5 metres from people you don't live with, such as at train stations, outdoor markets, and popular pedestrian thoroughfares.
  • face masks remain mandatory when indoors, for example at the supermarket.
  • you must continue to carry a face mask with you at all times.


  • leave home - no restrictions on reasons to leave home or distance you can travel but stay safe
  • public gatherings - up to 50 people outdoors
  • you can now have up to 15 people visit your home each day. They can be from different households.
  • If you are visiting a care facility or hospital, there are no longer any restrictions on the purpose of the visit, number of visitors or length of stay allowed. Hospitals and care facilities may have their own rules for visitors.

Education and childcare

  • childcare - open
  • schools – on-site learning for all with safety measures in place.
  • adult education - restricted. Learn from home if you can, onsite for hands-on, skills-based learning
  • adult education – students and staff return to campus for summer semester.


  • staged return to the workplace for small, medium and large companies with staggered arrival and exit times. Up to 25 per cent of staff may attend onsite.
  • work from home to continue for anyone else.

 Click here to see the industry specific restrictions in the Last Step.

Exercise and recreation

  • contact and non-contact sport can resume for all ages, both indoors and outdoors. Indoor sport is limited to 20 participants, or the minimum number of people required to play the sport if that number is greater than 20.
  • outdoor sport is limited to groups of 50 people.
  • up to 20 people can participate in the indoor exercise (like a dance class).
  • indoor recreation and sporting facilities, such as gyms and stadiums have a patron cap of 150 people, subject to the 4 square metre rule.
  • indoor swimming pools can have 150 people, of all ages in the facility. Outdoor pools can have up to 300 patrons.

Click here to view the Last Step FAQ's on sport and recreation.

Shopping, personal services, eating and drinking out

  • restaurants, cafes, pubs, bars and nightclubs can open for outdoor and indoor seated service of food or drink. Indoor seated service for up to 150 people depending on the size of the venue. Outdoor seated service for up to 300 people (with a total venue limit of 300).  Nightclubs may open for seated service only. There is no limit on the size of the group you can sit or dine with.
  • for hospitality venues with less than 200sqm of floorspace indoors, the two square metre rule should be applied indoors with up to of 50 patrons allowed. QR codes must be used for venues using the small indoor venue density quotient. For venues with 200sqm of indoor floorspace or larger, the four square metre rule must be applied with up to 150 patrons allowed.

  • retail - all open.
  • beauty and personal care – clients can remove their masks for services such as facials, beard trimming and facial waxing, tattoos and piercings.  Masks should only be removed for the duration of the service.  Beauty and personal care services can be provided to clients in the home.
  • real estate – open with a COVIDSafe Plan.  Cap on the number of people attending inspections and auctions, up to 20 people for an inspection, subject to the four square metre rule and for auctions, up to 50 people from any number of households.
  • shopping - no person limits
  • food courts can open for indoor and outdoor dining with density limits in place.

Click here to see the Last Step FAQ's on retail, shopping and personal services.

Ceremonies and special occasions

  • weddings – allowed with up to 150 people, smaller venues will have fewer people.  There is a maximum of 15 visitors if the wedding is held in a private residence. 
  • funerals – allowed with up to 150 people, smaller venues will have fewer people.  There is a maximum of 15 visitors if the funeral is held in a private residence. 
  • religion – public worship can occur with to 150 people allowed indoors.  Up to 300 people allowed outdoors.  Religious ceremonies can either be held outdoors or indoors, not both at the same time.  Smaller venues will have fewer people.

Entertainment, leisure and travel

  • travel is allowed within Victoria.
  • entertainment - outdoor venues and events open, subject to pre-approved plans
  • accommodation – open. Group bookings of a household and up to 15 people.
  • tourism groups and transport – groups of 20 indoors and in enclosed transport,  groups of 50 if outdoors or in open transport.

When will we move to COVID normal?

When Victoria will reach COVID Normal is subject to public health advice and certain trigger points in the available data.

Click here to view the roadmap.

For more details on rules, restrictions and advice - including tips on handling and disposing of face coverings - visit the DDHS website.

For translated information, please visit the DHHS Translated Resources webpage

We all need to play our part to help slow the spread of coronavirus (COVID-19). By staying at home and limiting contact with other people, we can help protect ourselves, our families and our communities from coronavirus (COVID-19).

What you can do to stop the spread

  • Wear a face mask. All Victorians must wear a face covering when outside their home. (Exemptions apply for children under 12 and for some medical conditions).
  • Adhere to the current State Government COVID-19 restrictions. From 11.59 on Sunday 13 September , regional Victoria - including Baw Baw Shire - will be in the Second Step Towards COVID Normal. This Step will mean there continues to be only four reasons that you can leave home:
    • shop for food and essential goods or services
    • provide care, for compassionate reasons or to seek medical treatment
    • outdoor exercise or recreation
    • work or education, if you can’t do it from home
  • Stay safe by washing your hands, keeping at least 1.5 metres from other people, and staying home if you feel unwell.
  • If you have symptoms of coronavirus you should get tested.

Council's Corporate COVID Safe Plan

Baw Baw Shire Council's Corporate COVID Safe Plan outlines the protocols in place to mitigate the introduction of COVID-19 into Council workspaces during current restrictions set out by the Victorian Government for all staff, contractors and visitors that attend a Council workplace.

Click here to download the Baw Baw Shire Council Corporate COVID Safe Plan(PDF, 412KB) (version 1.1 - updated 24 November 2020).

COVID-19 facilities and services reopening information

Click here to download the COVID-19 Facilities and Services Reopening Information Pack.(PDF, 741KB)

In order to protect our community, there are some requirements that need to be met to ensure each facility and program can operate safely. We understand the challenges our community groups, clubs and organisations are facing, and are committed to working with you to support your planning and recommencing activities. 

The COVID-19 Facilities and Services Reopening Information Pack contains important information to assist with the resumption of services during the COVID-19 pandemic.

This information applies to all Baw Baw Shire Council owned and managed buildings and spaces whether they are operated directly by Council - which includes Community Asset Committees (formerly known as Section 86 Committees) - or by a third party (which also includes incorporated groups) under agreement.

Support for ratepayers

Baw Baw Shire Council has introduced several support measures to financially assist ratepayers in response to the coronavirus pandemic, with further support announcements still to come.

Initial support measures include:

  • Extension of time: Payment terms for the fourth instalment have been extended by one month, from 31 May to 30 June 2020. Penalty interest will be exempt for this period.

  • Hardship Policy - COVID-19: The Hardship Policy - COVID-19 Addendum outlines options available to those facing financial hardship. Click here to access a copy of the policy(PDF, 58KB) or complete the COVID-19 Hardship Application form to make an arrangement. 
  • Free extension of all disabled parking permits until 30 June 2020.

  • Access to community support programs: Click here for available services and resources.

  • Talk to us: If you need additional relief, please contact us as soon as possible to check your eligibility for other supports and make appropriate payment arrangements.

Pensioner Concession Card and Veterans Affairs Gold Card holders may be eligible for further rates and levy concessions through the Victorian Government. If you have already received a concession for your property in 2019/2020, no further concessions will be applied. For more information visit 

Additional support measures are being considered and will be announced in due course.

Support for businesses

Baw Baw Shire Council has launched a support package to financially assist local businesses in response to the coronavirus pandemic.

For details of the support available, as well as further advice, updates and support to help your business respond to COVID-19, please go to the Coronavirus Business Support page.

If you need help, Council’s Economic Development team is ready to help you navigate through all the information available, obtain the right assistance (from local, State and Federal Governments) and access other support resources. For assistance, call 1300 229 229 or email

Support for sporting clubs and community groups

Initial supports for sporting clubs and community groups include: 

  • Waiving all winter and annual fees for community sporting clubs including utility services such as water, electricity and gas (excluding usage).

  • Waiving the annual fee and covering utility service to property charges for other community clubs tenanted who typically pay annual fees.

Additional support measures are being considered and will be announced in due course.

Help and support for mental and physical health

People are social. Isolation can be hard. If you’re feeling overwhelmed or stressed by everything that's going on, it’s okay to feel this way - and it's okay to get help and support. Whatever your age, background, gender or disability there's support waiting for you.

For an index of support services, please visit the Get Help and Support webpage. On this page you'll find contact information for a wide range of services in Baw Baw Shire.

What services are still operating?

Services operating with restrictions:

What services and facilities are closed?

Services temporarily suspended/closed

  • Advisory Committee meetings.
  • Committee of Management meetings.
  • Council Pop-ups.
  • Public events on Council land.
  • Council’s community bus.
  • West Gippsland Arts Centre

Changes to Council meetings

Council Meetings

Due to COVID-19 restrictions, Council meetings are currently closed to the public.

All Council meetings will be live-streamed, and archived recordings will be available on the Council website for viewing.

Community members can still submit questions on notice following current protocols. All questions will be responded to in the meeting and responses will be provided to the author.

How to make a submission

Council will accept written submissions on any agenda item. Written submissions are to be received by 5.00pm on the Tuesday before the Council Meeting. Submissions can be made via email to via the online form found on this webpage.

Community Members may also contact Council on 5624 2411 and officers will transcribe a submission. Submissions will be limited to 500 words.

Caravan parks and campsites

Caravan parks and camping grounds have reopened under the Third Step of the Regional Roadmap to Covid Normal.

You can now book accommodation at caravan parks and camping grounds across Regional Victoria to share with people you live with, your intimate partner, or the household you have formed a bubble with. 

There are no restrictions on how long you can stay at a caravan park or camping ground.

Transfer Stations and Waste Collection

Transfer stations

Members of the community are able to attend transfer stations, provided they strictly adhere to physical distancing requirements. Our transfer stations remain open. You may use the transfer station if you believe your trip is essential.

Under the Victorian Government’s public health directions, access to transfer stations to dispose of household waste from a general tidy up is not considered an essential activity.

Essential activity, however, may include:

  • disposal of waste from properties that do not receive any kerbside waste collection services
  • where stockpiling waste on your property may pose a safety hazard.

Stay home. Protect the health system. Save lives.

Please consider if your visit to a transfer station can wait until circumstances change. Do not attend if you are unwell, and ensure you follow physical distancing rules.

Please note that for the safety of all, EFTPOS transactions are the preferred method of payment at all Baw Baw Shire Transfer Stations.

Kerbside waste collection

Kerbside waste collection is continuing as normal. The following advice is provided to residents about how to safely dispose of household waste during this time.

  • If you take your bin to the kerb, make sure you wash your hands before and after you bring it back in.
  • If you take a bin out on behalf of others make sure you wear gloves and dispose of them appropriately. 

For those with coronavirus (covid-19), the following steps should be taken;

  • Put all your usual items in your bin which goes out for kerbside collection. Wash your hands afterwards.
  • Put disposable items (tissues, cleaning cloths, masks and gloves) into a sealed plastic or paper bag.
  • Put the bag in your general waste bin (not recycling or green waste) for kerbside collection.
  • Put paper, cardboard and other recyclables that have been in contact with the above disposable items into your general waste bin as well.
  • Wash your hands straight after handling disposable items or items that have been in contact with them.

To help waste collectors, please ensure the following:

  • Compact rubbish, if possible, before putting it in your kerbside general waste bin.
  • Don’t compact waste that is already in the bin. It may become stuck and not empty properly.
  • Don’t overfill waste or recycling kerbside bins or put them where they may easily tip over or spill.

Soft Plastics

There are no changes to the availability of REDcycle bins in Coles and Woolworths stores.

Bins may be moved occasionally for a variety of reasons, however both Coles and Woolworths remain committed to REDcycle in stores.

If you have any questions, please speak to the Store Manager.