Council services reopen to the community

Published on 12 October 2020


As of the date of signing, the Chief Executive Officer has certified that this material is not considered to be electoral material in accordance with Council’s Governance Rules made under the Local Government Act 2020, Civic Place, Warragul. 

A number of Council services are now open to the community with safety precautions and protocols in line with government requirements.

Drouin Customer Service Centre  

Council’s Drouin Customer Service centre will reopen to the public from Monday 19 October. For the safety and wellbeing of visitors and staff, hand sanitising stations, social distancing floor markers and safety screens are in place at the front counters. All visitors and staff are required to wear an appropriate face mask at all times.

Residents can also get in touch via phone, email, Live Chat and other online channels.


Click and collect services are available at all libraries in Baw Baw Shire, including the Northern Mobile Library. For more information about available services and requirements for each specific location, please call West Gippsland Libraries on 5622 2849 or visit


Immunisation sessions are operating at the following locations:

  • Warragul: Warragul Early Learning Centre, 48-62 Bowen Street, Warragul
  • Trafalgar: Community Service Centre (Senior Citizen Hall), Princes Highway

In order to adhere to physical distancing requirements, there may be a limit placed on the number of visitors at each location. As a result, you may be asked to wait in your car until your appointment. For information about upcoming session times go to Immunisation Schedule 2020.

Animal adoptions

Baw Baw Shire residents can access animal adoption viewing sessions, by appointment only. COVID-19 hygiene practices, including the wearing of face masks and social distancing must be adhered to at all times during appointments.

Warragul Leisure Centre

The Warragul Leisure Centre outdoor pool is now open for lap swimming. Bookings are required via

More information

To minimise the number of people in Council offices at any one-time, current remote work practices will continue for many Council staff.

A dedicated online information hub is available on Council’s website with useful service updates and information to access support at

Quotes attributable to Chief Executive Officer Mark Dupe

“I’d like to thank Baw Baw residents for their patience and understanding over the last few months.

“While our Customer Service counters have been closed, we have still been in close contact with the community, with more than 1000 Live Chat interactions and 7,766 incoming phone calls during the month of September.

“The reopening of Warragul’s outdoor pool has already been well received, with more than 600 patrons using the pool in the first week.

“While we are all keen to get back to some semblance or normality, I ask that all members of our community respect the rules that are in place – we’ve all got to do our bit to ensure we can enjoy these services together.” 


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