Unlike previous years, the Victorian Government’s annual program will now sample resident sentiment four times a year to provide a more consistent measure of community satisfaction across the full 12 months.
“The yearly community satisfaction survey results provide us with valuable insight into areas where we perform well and those areas that we could improve in,” says Baw Baw Shire Mayor, Annemarie McCabe.
“For the past two years, we were pleased to see an increase in our overall performance, but we are always looking to improve.”
“I highly encourage our residents to take part in the surveys as they receive the calls. They don’t take very long, and the results are very helpful for the ongoing work of Council and to help improve our service delivery for all residents”.
All resident details and individual responses to the survey are strictly anonymous.