2018 Community Satisfaction Survey Commencing Soon

Published on 31 January 2018

Telephone interviewing for the Victorian Government’s 2018 Community Satisfaction Survey on local government performance will commence in Baw Baw Shire on 1 February and will continue through until March.

The state-wide survey is being carried out by JWS Research on behalf of Local Government Victoria to find out how residents think their local Council has performed over the last 12 months.

During the interview period residents may be contacted by telephone to participate in the survey. Researchers will call a random selection of residents until they receive 400 valid responses.

Baw Baw Shire Council is one of 64 Victorian Councils participating in this years’ survey. 

Mayor of Baw Baw Shire Councillor Joe Gauci said the survey is a fantastic opportunity for Council to gauge performance and receive first hand feedback from the community.

“Each year our survey results play an important part in Council’s forward planning and help us see where we are performing well and where there is room for improvement”, said the Mayor.

“Council provides over a hundred different services to our community each year. The results of the survey help us to understand whether these services meet the needs of our growing community.

“In recent years our results have varied. We have performed well in some areas such as customer service, and below average results in other areas such as conditions of local streets and roads.

“Each year Council takes on board the community feedback and we continue working hard to improve our service and infrastructure delivery.

“If you receive a phone call over the next few weeks I encourage you to take five to ten minutes to let us know how Council has performed over the past 12 months.”

For any further queries, please contact the Council on 5624 2411.